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Tuned in Teams: Effective Listening

Listening shapes how people communicate, collaborate, and build trust at work.

In just 10 minutes, this microlearning helps employees recognize listening habits that influence everyday workplace interactions. Learners build the awareness and communication skills needed to respond more thoughtfully, improve understanding, and create stronger, more productive conversations across teams.

Diverse group of employees laughing and actively listening during a positive workplace team conversation.

Audience

All employees

Format

SHIFT in Minutes Microlearning; self-paced, scenario-based online training

Duration

10 minutes

The impact of effective listening on team performance

SHIFT helps you equip employees to improve communication in everyday workplace interactions.

$1.2 trillion

lost annually due to ineffective workplace communication

7.5 hours

wasted per employee per week due to communication breakdowns

60%

of workplace errors are linked to communication failures

Workplace communication depends as much on how people listen as how they respond. Tuned in Teams: Effective Listening helps employees build the awareness and communication skills needed to listen more intentionally, respond more thoughtfully, and create stronger understanding and trust across teams.

Listening shapes how work gets done

Course overview

Tuned in Teams: Effective Listening helps employees improve how they listen and respond during everyday workplace interactions such as meetings, feedback conversations, and team discussions.

Through short, scenario-based learning, employees explore what effective listening looks like in practice, identify habits that interrupt communication, and build simple techniques that improve understanding and collaboration in real time.

Beyond awareness to action

Most listening training focuses on explaining why listening matters. SHIFT’s approach focuses on what employees actually do differently in conversations.

Learners practice recognizing when they are distracted, interrupting, or missing key information, and how to adjust their behavior to improve clarity, engagement, and understanding during real interactions.

Key learner takeaways

This training builds the ability to:

  • Recognize how listening behavior affects communication and teamwork
  • Identify habits that interrupt understanding in workplace conversations
  • Practice techniques that improve attention and engagement
  • Respond more effectively during meetings and discussions
  • Strengthen collaboration through better everyday communication habits

I am a huge fan of all of the materials and education SHIFT provides for the growth and success of individual learners in the workplace.

Janney Montgomery Scott logo

Erika Whyte
VP, Director Diversity, Equity and Inclusion

Built on legal and workplace expertise

SHIFT in Minutes is designed to help employees improve how they communicate and collaborate during real workplace interactions.

  • Built using insights from communication science and workplace behavior
  • Focuses on real conversations, not abstract theory
  • Uses short, scenario-based learning to reflect daily work moments
  • Helps employees recognize how listening habits influence outcomes
  • Strengthens communication through small, repeatable behavior shifts
Tuned in Teams Effective Listening Course Woman Screenshot

Proven to change behavior

  • Focuses on real-time listening behaviors in workplace conversations
  • Highlights moments where attention and interpretation affect outcomes
  • Interactive scenarios reinforce reflection and adjustment
  • Shows how small communication habits impact team performance
  • Builds practical listening skills that improve clarity and collaboration
  • Encourages immediate application in daily interactions
  • Supports stronger team communication and reduced misunderstandings

The result is employees who listen more intentionally and contribute to clearer, more effective workplace conversations,

Tuned in Teams Effective Listening Course Do's and Dont's for Listening

More microlearning courses

Looking for additional ways to strengthen team communication? SHIFT in Minutes offers short, focused microlearning experiences that help employees build practical workplace skills they can apply immediately:

Belonging in Action: Advancing Inclusive Workplaces

Conversations that Count: Giving and Receiving Feedback

Course details

Format
Self-paced eLearning with interactive scenarios and reflection points
Duration
10 minutes
Languages
English and Spanish (others available upon request)
Certification
Instant certificate download
Accessibility
WCAG 2.1 AA compliant, screen-reader compatible, closed captions included
Flexible Delivery Options
SCORM-ready training, deployable via client LMS or hosted by SHIFT
Customization
Branding options and full content tailoring available, with updates reviewed to maintain alignment with legal requirements
White Glove Implementation
Dedicated Project Manager
SCORM integration
LMS set-up & admin training
Go-live support and post-launch check-ins

Frequently asked questions about effective listing

Effective listening is the ability to fully engage in conversations, understand meaning, and respond in ways that support clear and productive communication.

Supervisors and non-supervisory employees. The course is designed for anyone who participates in workplace conversations.

10 minutes, self-paced.

It is practical. The course focuses on real workplace conversations and how listening behavior affects outcomes.

Yes. The course provides simple techniques employees can use right away in meetings, feedback conversations, and team discussions.

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