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Unconscious Bias: SHIFTing From Awareness to Action

Unconscious bias influences how people make decisions, communicate, and respond in everyday workplace interactions.

This training helps employees recognize the moments where assumptions and automatic thinking can shape workplace decisions, communication, and collaboration. Learners build the awareness and judgment needed to pause, respond more thoughtfully, and navigate interactions in ways that strengthen trust, improve communication, and reduce unintended impact.

Three diverse women having an informal discussion in the office.

Audience

All employees

Format

Self-paced, scenario-based online training

Duration

10 - 40 minutes

Download course details Request a demo

The impact of unconscious bias in workplace decision-making

SHIFT helps you equip employees to recognize and interrupt bias in real workplace interactions.

$64 billion

annual cost of turnover linked to workplace bias 85%

76%

of people implicitly associate men with careers and women with family roles

85%

of Americans believe they are less biased than the average person

Workplace interactions and decisions are often shaped by assumptions people may not immediately recognize. Unconscious Bias: SHIFTing From Awareness to Action helps employees identify these moments and build the judgment needed to respond more thoughtfully, communicate more effectively, and make stronger workplace decisions.

Bias shows up in everyday decisions and interactions

Course overview

Unconscious Bias: SHIFTing From Awareness to Action equips employees to recognize how bias influences perceptions, judgments, and communication in real workplace situations.

Through interactive scenarios and practical examples, learners explore how assumptions form and how they affect everyday interactions such as hiring conversations, feedback discussions, and team collaboration. The course focuses on what employees can do in the moment to reduce the impact of bias and improve fairness in workplace behavior.

 

Beyond awareness to real-world prevention

Most unconscious bias training focuses on identifying bias conceptually. SHIFT’s approach focuses on how bias actually influences behavior in real interactions.

Learners practice recognizing when bias may be shaping decisions or communication, pausing to reassess assumptions, and adjusting their responses to support more thoughtful and fair workplace interactions.

Key learner takeaways

This training builds the ability to:

  • Recognize how unconscious bias influences perception and decision-making
  • Identify situations where bias may affect workplace interactions
  • Adjust communication and responses to reduce biased impact
  • Apply strategies to interrupt bias in real-time workplace situations
  • Improve fairness and clarity in everyday collaboration and decision-making

I am a huge fan of all of the materials and education SHIFT provides for the growth and success of individual learners in the workplace.

Janney Montgomery Scott logo

Erika Whyte
VP, Director Diversity, Equity and Inclusion

Built on legal and workplace expertise

SHIFT’s training is designed to help employees understand how unconscious bias influences real workplace behavior, communication, and decision-making.

  • Developed with insights from behavioral science, workplace psychology, and organizational dynamics
  • Focuses on how bias appears in real interactions, not just theory
  • Uses scenarios drawn from everyday workplace decisions and conversations
  • Helps employees recognize assumptions as they happen
  • Strengthens fairness and communication in real workplace contexts
Unconscious Bias SHIFTing From Awareness to Action Course Scenario Screenshot

Proven to change behavior

  • Moves beyond definition-based training with realistic workplace scenarios
  • Highlights moments where assumptions influence judgment or communication
  • Interactive content encourages reflection on decision-making patterns
  • Shows how small cognitive shortcuts affect workplace outcomes
  • Teaches practical strategies to interrupt bias in real time
  • Builds confidence in responding thoughtfully in ambiguous situations
  • Supports more consistent and fair workplace interactions

The result is employees who recognize bias earlier and adjust their behavior in real time to improve fairness, communication, and collaboration.

Unconscious Bias SHIFTing From Awareness to Action Course Influence Screenshot

Course details

Format
Self-paced eLearning with interactive scenarios and reflection points
Duration
10 - 40 minutes
Languages
English and Spanish (others available upon request)
Certification
Instant certificate download
Accessibility
WCAG 2.1 AA compliant, screen-reader compatible, closed captions included
Flexible Delivery Options
SCORM-ready training, deployable via client LMS or hosted by SHIFT
Customization
Branding options and full content tailoring available, with updates reviewed to maintain alignment with legal requirements
White Glove Implementation
Dedicated Project Manager
SCORM integration
LMS set-up & admin training
Go-live support and post-launch check-ins

Frequently asked questions about unconscious bias training

Supervisors and non-supervisory employees. The course focuses on real workplace interactions where bias may influence behavior.

10–40 minutes depending on format and delivery model.

It is practical. The course focuses on how bias shows up in real workplace decisions and interactions.

Yes. The course provides actionable strategies for recognizing and responding to bias in real workplace situations.

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See how SHIFT prepares your teams for real workplace decisions.

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