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Conversations that Count: Giving and Receiving Feedback

Feedback conversations can either build trust or create tension.

This 10-minute microlearning helps employees navigate feedback conversations with greater clarity, confidence, and professionalism. Learners build the communication and judgment skills needed to give feedback thoughtfully, receive it openly, and respond in ways that strengthen trust, accountability, and working relationships across teams.

Employees participating in a collaborative workplace discussion focused on communication, feedback, and team engagement.

Audience

All employees

Format

SHIFT in Minutes Microlearning; self-paced, scenario-based online training

Duration

10 minutes

Download course details Request a demo

The impact of effective feedback on team performance

SHIFT helps you turn feedback into clearer communication and stronger team outcomes.

$1.2 trillion

lost annually due to ineffective workplace communication

7.5 hours

wasted per employee per week due to communication breakdowns

60%

of workplace errors are caused by communication failures

Feedback conversations shape how teams communicate, collaborate, and build trust over time. Conversations that Count: Giving and Receiving Feedback helps employees build the awareness and communication skills needed to approach these interactions more thoughtfully, strengthening accountability, improving collaboration, and supporting stronger workplace relationships.

Feedback shapes how teams grow and perform

Course overview

Conversations that Count: Giving and Receiving Feedback helps employees build confidence in both giving and receiving feedback during everyday workplace interactions.

Through short, scenario-based learning, employees explore how feedback impacts performance, how to structure clear and constructive messages, and how to respond without defensiveness or disengagement.

Beyond awareness to action

Most feedback training focuses on principles. SHIFT’s approach focuses on behavior in real conversations.

Learners practice how to recognize emotional reactions, adjust tone and timing, and respond in ways that keep feedback conversations productive—even when they are difficult or unexpected.

Key learner takeaways

This training builds the ability to:

  • Understand why feedback is essential to performance and growth
  • Identify effective approaches for giving and receiving feedback
  • Practice strategies that improve clarity and reduce defensiveness
  • Respond constructively in real feedback conversations
  • Strengthen trust and communication through ongoing feedback habits

I am a huge fan of all of the materials and education SHIFT provides for the growth and success of individual learners in the workplace.

Janney Montgomery Scott logo

Erika Whyte
VP, Director Diversity, Equity and Inclusion

Built on legal and workplace expertise

SHIFT in Minutes is designed to improve how employees handle real feedback conversations—not just understand them.

  • Grounded in communication and behavioral science
  • Focuses on real workplace feedback moments, not theory
  • Uses scenario-based learning to reflect everyday interactions
  • Helps employees recognize emotional and communication barriers
  • Builds habits that support clarity, trust, and accountability
  • Encourages immediate application in real conversations
Conversations that Count Giving and Receiving Feedback Course Thinking Screenshot

Proven to change behavior

  • Focuses on real-time feedback conversations in the workplace
  • Highlights moments where tone, timing, and clarity affect outcomes
  • Interactive scenarios reinforce reflection and behavior adjustment
  • Shows how feedback habits influence performance and relationships
  • Builds practical communication skills for both giving and receiving feedback
  • Encourages immediate application in daily interactions
  • Strengthens continuous improvement across teams

The result is employees who communicate feedback more effectively and contribute to stronger, more open workplace conversations.

Conversations that Count Giving and Receiving Feedback Course Practice Screenshot

More microlarning courses

Looking for additional ways to strengthen team communication and performance? SHIFT in Minutes offers short, focused microlearning experiences designed for immediate workplace application:

Course details

Format
Self-paced eLearning with interactive scenarios and reflection points
Duration
10 minutes
Languages
English and Spanish (others available upon request)
Certification
Instant certificate download
Accessibility
WCAG 2.1 AA compliant, screen-reader compatible, closed captions included
Flexible Delivery Options
SCORM-ready training, deployable via client LMS or hosted by SHIFT
Customization
Branding options and full content tailoring available, with updates reviewed to maintain alignment with legal requirements
White Glove Implementation
Dedicated Project Manager
SCORM integration
LMS set-up & admin training
Go-live support and post-launch check-ins

Frequently asked questions about giving and receiving feedback

Effective feedback is clear, constructive communication that helps employees improve performance, strengthen relationships, and support team goals.

Supervisors and non-supervisory employees. The course is designed for anyone who participates in workplace feedback conversations.

10 minutes, self-paced.

It is practical. The course focuses on real feedback conversations and how employees can improve them in everyday work situations.

Yes. The course provides simple, actionable techniques that can be used immediately in workplace feedback conversations.

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See how SHIFT prepares your teams for real workplace decisions.

Request a demo