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Civility in Action: Fostering Trust & Respect

Civility shows up in how people respond when something feels off.

This training helps employees navigate uncivil behavior with greater clarity, confidence, and professionalism. Learners build the communication and judgment skills needed to respond thoughtfully during difficult interactions, manage disagreement more constructively, and contribute to workplace relationships built on trust and accountability.

Employees participating in a respectful workplace conversation focused on communication, trust, and professional collaboration.

AUDIENCE

All employees

FORMAT

Self-paced, scenario-based online training

DURATION

15 minutes

Download course details Request a demo

The cost of incivility in the workplace.

SHIFT helps you equip employees to handle disagreements constructively and build trust in everyday interactions.

$2 billion

estimated cost to U.S. businesses per day due to incivility

78%

of employees who’ve experienced disrespect report a decline in commitment

66%

of people said their productivity or performance dropped as a result of uncivil behavior

Workplace civility is shaped through everyday interactions, especially during moments of tension or disagreement. Civility in Action: Fostering Trust & Respect helps employees build the awareness and judgment needed to respond more thoughtfully, communicate more effectively under pressure, and navigate difficult conversations in ways that strengthen trust, accountability, and team relationships.

Civility starts with awareness, but it grows through action.

Course overview

Civility in Action: Fostering Trust & Respect equips employees to recognize the impact of everyday behavior and practice strategies that strengthen trust and respect across teams. Through interactive video scenarios and practical exercises, learners gain tools to handle incivility constructively, engage in healthier dialogue, and reinforce how communication choices affect working relationships in real time. This training transforms awareness into sustained behavioral change.

Beyond awareness to action

Most civility programs focus on rules or awareness. SHIFT’s approach emphasizes practical decision-making in real situations. Participants learn to recognize moments of tension, adjust their communication approach, and respond in ways that improve clarity and reduce friction during difficult exchanges.

Key learner takeaways

This training builds the ability to:

  • Identify civil and uncivil conduct in everyday situations
  • Practice strategies for building trust and fostering civility
  • Engage in difficult conversations and handle disagreements with clarity
  • Understand how actions influence team dynamics and outcomes
  • Contribute to a workplace where constructive dialogue is the norm

I am a huge fan of all of the materials and education SHIFT provides for the growth and success of individual learners in the workplace.

Janney Montgomery Scott logo

Erika Whyte
VP, Director Diversity, Equity and Inclusion

Built on legal and workplace expertise.

SHIFT’s training is designed not just to build awareness, but to help employees navigate everyday workplace interactions with confidence.

  • Developed with insights from psychology and workplace culture experts
  • Focuses on practical action, not just awareness
  • Engaging scenarios drawn from real workplace interactions and case studies
  • Aligns individual decision-making with team and organizational goals
  • Empowers employees to translate learning into consistent workplace behavior
Civility in Action Fostering Trust and Respect Course Concepts Screenshot

Proven to change behavior.

  • Moves beyond “check-the-box” training with realistic workplace scenarios
  • Highlights subtle gray areas where incivility often begins
  • Interactive stories encourage reflection and multiple perspectives
  • Shows how employee choices shape team outcomes
  • Teaches early recognition, practical judgment, and effective communication
  • Builds skills to respond thoughtfully, resolve conflicts constructively, and foster trust
  • Supports a culture of accountability and collaboration

The result is employees who make better decisions earlier, improving team dynamics before issues escalate.

Civility in Action Fostering Trust and Respect Course Reflection Screenshot

Course details

Format
Self-paced eLearning with interactive scenarios and reflection points
Duration
15 minutes
Languages
English and Spanish (others available upon request)
Certificate
Instant certificate download
Accessibility
WCAG 2.1 AA compliant, screen-reader compatible, closed captions included
Flexible Delivery Options
SCORM-ready training, deployable via client LMS or hosted by SHIFT
Customization
Branding options and full content tailoring available, with updates reviewed to maintain alignment with legal requirements
White Glove Implementation
Dedicated Project Manager
SCORM integration
LMS set-up & admin training
Go-live support and post-launch check-ins

Frequently asked questions about civility training.

Civil behavior protects trust, improves collaboration, and reduces disengagement and turnover.

All employees. This course equips everyone with the knowledge and skills to respond to uncivil behavior effectively.

Approximately 15 minutes, with self-paced interactive exercises designed for immediate application.

It is highly practical. Real-world scenarios help learners navigate ambiguous situations and take confident, constructive action.

Yes. The course equips learners with tools they can use the moment they return to their team, helping improve interactions and reinforce trust.

See how SHIFT prepares your teams for real workplace decisions.

Request a demo

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