Preventing Workplace Harassment and Discrimination for Retail
Length
30 Minutes to 2 Hours
Course Type
Meets all State-Specific Mandates; Global Available; Mobile Friendly
Audience
Supervisors and Non-Supervisory Employees
Empower Your
Workforce
Harassment and Discrimination Training That Delivers Safer Retail Workplaces
A retail workplace free from harassment and discrimination isn’t just about compliance—it’s the foundation for stronger culture, innovation, and customer connection.
Meeting legal requirements is only the starting point. Real change happens when training builds empathy, awareness, and accountability to create environments where retail employees feel safe, valued, and empowered to deliver their best. SHIFT HR Compliance Training’s Preventing Workplace Harassment and Discrimination for Retail course is designed to do exactly that: engage both frontline and management learners in ways that shift mindsets, change behavior, and drive lasting cultural and business impact.
For answers to common questions about Preventing Harassment and Discrimination for Retail, visit our FAQ section.
One Program. Every Location. Total Compliance.
SHIFT HR Compliance Training’s streamlined course design replaces a patchwork of state and country courses with one comprehensive harassment prevention program, saving time, reducing administrative burden, and delivering learning that resonates across every location.
Comprehensive U.S. compliance, including federal, state and local mandates
Global coverage via core international course also available, plus country-specific versions for Canada, the UK, Australia, and India, and industry-specific versions for healthcare and manufacturing and trade
- Role-based tracks and adaptive technology to deliver the right content to the right person in the right place
SHIFT HR Compliance Training’s legal experts confirm that this course complies with current applicable law, including global, federal, state, and local anti-discrimination laws and any state or local mandatory training requirements. The course has also been reviewed for compliance with the government’s relevant Executive Orders.
Course content will continue to be reviewed and will be updated if necessary to ensure all materials accurately reflect current applicable law.
SHIFT’s Preventing Workplace Harassment and Discrimination for Retail course equips employees and frontline managers with the tools they need to foster a respectful, inclusive retail environment. Through interactive, real-world scenarios and current workplace issues, learners gain practical strategies to recognize, prevent, respond to, and report inappropriate behavior—empowering them to be part of the solution.
Identify unlawful harassment, discrimination, and retaliation in retail settings, and develop effective strategies to prevent, address, and respond to them across all levels, from the sales floor to corporate teams
Recognize inappropriate behavior early—whether it comes from coworkers, managers, or customers—and learn how to safely intervene, de-escalate, and report concerns
Clarify the difference between intent and impact to better assess interactions with both colleagues and customers before lines are crossed
Empower retail employees with bystander intervention skills and proactive prevention techniques that foster respect and teamwork in high-pressure, customer-facing environments
Reinforce learning through storytelling and real-life retail scenarios that drive lasting behavior change, supported by positive feedback, coaching, and on-the-floor leadership
Our streamlined course design allows learners in the US to take ONE course and self-select the location(s) they work and manage in, while also helping administrators easily track the training employees completed.
Intuitive design allows course to dynamically adjust to mandated time requirements.
Download our US State Mandate Guide.
Global coverage via core international course also available, plus country-specific versions for Canada, the UK, Australia, and India, and industry-specific versions for healthcare and manufacturing and trade.
This fast, focused course covers the must-know standards for preventing workplace harassment and discrimination. In just 30 minutes for employees (or 40 minutes for supervisors) learners gain practical, legally sound guidance to recognize, prevent, and respond to inappropriate conduct. Designed for quick completion without compromising on impact.
The Reality of Harassment and Discrimination in Retail
SHIFT can help you protect your retail employees, your customers, and your bottom line.
of EEOC sexual harassment claims come from retail workers
rank of the retail industry for harassment claims, exceeded only by the hospitality industry
average for a single harassment or discrimination lawsuit
Course Details
| Format | Self-paced eLearning with interactive scenarios and reflection points |
| Duration | 30 minutes – 2 hours, depending on mandates |
| Languages | English and Spanish (others available upon request) |
| Certification | Instant certificate download |
| Accessibility | WCAG 2.1 AA compliant, screen-reader compatible, closed captions included |
| Flexible Delivery Options | SCORM-ready training, hosted by SHIFT or on your LMS |
| Customization | Turnkey branding options |
| White Glove Implementation | Dedicated Project Manager |
SHIFT Your Expectations of Compliance Training
Stop settling for boring training that’s in one ear and out the other – discover innovative training solutions that drive lasting behavior change and business growth.
Why SHIFT
Minimize your risk exposure with training built by top-rate employment law attorneys with deep expertise in state, federal, and global mandates.
Boost course completion and knowledge retention with engaging and interactive training designed by Subject Matter Experts.
Achieve lasting change with empathy-based training that shifts mindsets and behavior, with additional learning resources for reinforcement.
Stay protected against emerging risks with courses that evolve alongside shifting workplace challenges, new regulations, and timely issues.
The industry's most advanced customization makes it easy to tailor content to your brand, your people, and your policy, driving greater employee buy-in and organizational impact.
Save valuable time and resources with our dedicated support team, ensuring a smooth and seamless implementation.
Frequently Asked Questions
What to consider when choosing the right Harassment & Discrimination Training for Retail
Retail employees often work in fast-paced, high-stress environments with constant interaction between staff, customers, and supervisors. These frequent public interactions, combined with power dynamics, unpredictable customer behavior, and varying levels of training, can create conditions where harassment is more likely to occur. In fact, retail consistently ranks among the top industries for reported harassment cases—second only to hospitality. Building awareness and proactive prevention skills helps protect employees and improve both morale and customer experience.
Yes. This course is specifically designed for the realities of retail. It addresses the unique challenges that come with customer-facing roles, diverse teams, and fast-paced environments. The content includes real-world retail scenarios—from interactions on the sales floor to issues that arise in back-of-house operations and management. Learners gain practical tools to prevent, recognize, and respond to harassment and discrimination in ways that fit the retail context—creating safer, more respectful workplaces that strengthen both team culture and customer experience.
SHIFT HR Compliance Training’s Preventing Workplace Harassment and Discriminiation for Retail course is built for flexibility and compliance. One course. Any location. Full compliance.
Our streamlined design allows retail employees and managers across the U.S. to take a single course and self-select the state or location(s) where they work or supervise. The training then automatically adjusts to meet each jurisdiction’s specific legal requirements, saving time and ensuring accuracy.
For administrators, this means simplified tracking and reporting. For learners, it means an intuitive, engaging experience that’s tailored to where they work without needing to take multiple versions of the same training.
Yes. SHIFT HR Compliance Training is fully adaptable, allowing organizations to tailor content to specific regions, industries, and workforce needs. Customization options include:
Turnkey Branding: Seamlessly incorporate your company’s logo, colors, and messaging to create a familiar and engaging learning environment.
Content Tailoring: Adjust scenarios, examples, and policies to reflect local regulations, industry norms, and real-world workplace situations.
Bespoke Development: Create unique content that mirrors your organizational culture and addresses the specific challenges your employees face.
This level of customization not only ensures compliance but also drives stronger employee engagement and retention. Training that feels relevant, practical, and aligned with your brand resonates more deeply with learners, boosting buy-in and fostering a culture of accountability, respect, and inclusion across your workforce.
Yes, all content is reviewed by legal experts in harassment and discrimination laws in India. In addition, SHIFT regularly reviews and updates all training materials to ensure they remain accurate, relevant, and aligned with current laws and best practices, so your employees always receive up-to-date guidance that supports compliance and reinforces a safe, respectful workplace.
Yes, the training can be customized to include your company policies or code of conduct.
Training helps set clear expectations for behavior, communication, and reporting. Without it, teams may misinterpret boundaries or miss early signs of misconduct. Offering training proactively decreases legal and reputational risks while improving morale and productivity.
Effectiveness often comes down to how well the training reflects real situations. Content that avoids generic examples and instead focuses on authentic workplace challenges helps employees understand how issues arise and how to respond. Updates, interaction, and inclusive storytelling keep the experience relevant and impactful.
